CLIENT ENGAGEMENT & SOFTWARE DEVELOPMENT POLICY

Effective Date: 17th September, 2023
Last Updated Date: 11th December, 2023

1. INTRODUCTION

This document defines the general terms and conditions governing all software development services, client engagements, payment obligations, intellectual property rights, and termination procedures of Mrs KK TechnotiQ, also known as Mrs Kalarani Kalyanasundaram TechnotiQ India Private Limited (hereinafter referred to as “Company”).

This policy applies to all clients engaging with the Company through any communication channel including but not limited to website, email, phone, or written agreement.

2. PROJECT INITIATION

A project shall commence only upon:

• Approval of proposal/quotation by the Client

• Receipt of agreed advance payment

• Any written approval (email/WhatsApp/official communication) shall be deemed legally binding.

3. PAYMENT TERMS

3.1 Standard Payment Structure

• 50% – Advance (Project Kick-off)

• 30% – Upon Design Approval

• 20% – Before Final Delivery / Deployment

3.2 Payment Enforcement

• Work shall not commence without advance payment

• Work shall be paused if any milestone payment is delayed

• The Company reserves the right to revise timelines accordingly

3.3 Additional Scope & Cost Variation

Any additional work, feature, modification or enhancement requested by the Client beyond the agreed scope:

• Shall incur additional charges

• A revised quotation will be issued

• Project cost may be increased at any stage based on scope changes

4. PROJECT TIMELINES & CLIENT RESPONSIBILITY

• Project timelines are dependent on timely approvals and content from the Client.

1. Client obligations:

• Provide feedback within 5–7 working days

• Provide required content/materials promptly

  2. If no response is received:

• Work may be treated as deemed approved

• Timeline shall be adjusted accordingly

4.1 Inactivity Clause

If the Client fails to provide feedback, approvals or communication for a continuous period of 90 days (3 months):

• The project shall be considered inactive

• Previously approved quotation shall be automatically cancelled.

• Any continuation/restart shall require:

  1. A new quotation

  2. Pricing based on current market rates.

5. SCOPE MANAGEMENT

• All work shall be executed strictly based on the agreed scope.

• Any deviation:

  1. Requires formal approval

  2. May affect cost and delivery timeline
     

6. OWNERSHIP & INTELLECTUAL PROPERTY

• All designs, source code, architecture and materials developed remain the exclusive property of the Company until full payment is received

• Upon receipt of 100% payment:

  1. Ownership rights shall be transferred to the Client

  2. Deliverables shall be shared as per agreement

• Until full payment

  1. Client is granted limited, non-transferable usage rights only

7. HOSTING & PLATFORM POLICY

• If hosted on Company infrastructure:

  1. Access is provided only during active engagement

• Upon termination:

  1. Access may be revoked

  2. Services will be discontinued as per policy

8. EXIT / TERMINATION POLICY

8.1 Client-Initiated Termination

• If the Client chooses to discontinue:

  1. The Client must settle payment for all work completed up to that date

• Upon settlement:

  1. Domain transfer assistance will be provided

  2. Limited transition support may be offered

• Deliverables:

  1. Shall be shared only in proportion to payment received

  2. Full source code will NOT be shared without full payment

8.2 Mandatory Settlement for Transfer of Credentials

• If the Client requests transfer of:

  1. Domain

  2. Hosting

  3. Email accounts

  4. Any platform credentials

• Then:

  1. All outstanding payments must be cleared in full

• The Company reserves the right to:

  1. Withhold transfer of credentials until dues are cleared

8.3 Design Rejection / Project Abandonment

• If the Client:

  1. Fails to approve completed designs/work

  2. Rejects deliverables without valid scope-based reasoning

  3. Or chooses to discontinue engagement

• Then:

  1. The Client shall still be liable to pay for work completed

• The Company shall:

  1. Retain full ownership of all work

  2. Not provide access, ownership, or handover without full payment
     
     

8.4 Final Settlement & Payment Enforcement Clause

• In the event that the Client chooses to discontinue, delay, or exit the project after substantial completion of design and/or development, the Client shall be obligated to pay a minimum of 80% of the total project cost calculated based on the scope of work executed as final settlement.

• The “scope of work executed” shall include:

  1. All completed and partially completed design work

  2. Development work carried out

  3. Revisions, iterations, and additional efforts invested

  4. Any approved or unapproved work performed based on client discussions

• The final settlement amount shall be determined by the Company based on:

  1. Work completed

  2. Resources utilized

  3. Project progress stage

• This clause shall apply irrespective of:

  1. Client approval status

  2. Project usage

  3. Client decision to continue or discontinue

• The Company reserves the right to:

  1. Withhold all deliverables, source code, credentials, and access rights

  2. Suspend or terminate all services
     until the final settlement amount is fully paid.

• Under no circumstances shall any:

  1. Ownership rights

  2. Access credentials

  3. Hosting, domain, or platform control

be transferred to the Client or any third party without complete settlement of dues.

8.5 Company-Initiated Termination

The Company reserves the right to terminate services if:

1. Payments are delayed

2. Client is non-responsive

3. Agreement terms are violated

In such cases:
1. Work completed shall be billed
2. Services/access may be suspended or terminated

9. DATA & EMAIL HANDLING

• The Client is responsible for maintaining backups

• Upon request and subject to payment clearance:

  1. Reasonable support for data export may be provided

10. DOMAIN OWNERSHIP

• Domain registered for the Client shall belong to the Client

• Transfer shall be executed only after:

  1. Full settlement of dues

11. SUPPORT & MAINTENANCE

• Support is limited to agreed scope and duration

• Ongoing maintenance requires separate agreement (AMC)

12. LIMITATION OF LIABILITY

• The Company shall not be liable for:

  1. Third-party service failures

  2. Client-side delays

  3. Data loss without backup requests
     

13. GOVERNING LAW

• This policy shall be governed by the laws of India.

• Any disputes shall be subject to jurisdiction of courts in Thanjavur, Tamilnadu.
  

14. POLICY ACCEPTANCE

By engaging with the Company and availing any services, the Client acknowledges that they have read, understood, and agreed to this policy.

Mrs KK TechnotiQ

(Mrs Kalarani Kalyanasundaram TechnotiQ India Private Limited)

For more info, Contact:
Mail: office@mrskktechnotiq.com

For Mrs KK TechnotiQ /
Mrs Kalarani Kalyanasundaram TechnotiQ India Private Limited